Returns Policy
What is your Returns policy?
We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from paulmiandharsh.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may contact us via email at paulmiandharsh@gmail.com to return the product.
Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please email us within 7 days of receiving the product and return the product within 14 days from the date on which your order was delivered. Please note we do not accept returns for international orders. Also we do not accept returns for made-to-order items, unless it is a quality defect.
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order.
In the case of a refund, the amount will be credited to your account within 7 business days.
Am I eligible for a refund?
As all our pieces are made to order, we will be unable to accept returns and refund unless the garment is damaged or defective.
In special cases, a refund is provided irrespective of the type of purchase when:
• The order is cancelled prior to dispatch due to unavailability.
• The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days.
Can I return and exchange my order?
As all our pieces are made to order, we will be unable to accept returns unless the garment is damaged or defective. In the event that you would like to change your order before you receive it, please write to us within 3 days of order confirmation on paulmiandharsh@gmail.com, post which we will not be able to make any changes.
What is an online credit coupon?
An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.paulmiandharsh.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
Do you offer reverse pick-up?
No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share the courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end. We do not accept returns on international orders. Please contact us on orders@paulmiandharsh.com for further assistance.